Wrong Sizing
We will happily exchange items where sizing is involved as there is no standard universal size chart and this can be difficult to get exact in our descriptions. If you have received an item that is too small or big, please contact us so we can arrange the return of your item with a replacement alternative size.
Electrical Parts
We are unable to accept returns of special order parts, electrical parts or pistons. Please choose your part carefully, we are happy to help verify the correct parts at the time of order.
Incorrect model details or part numbers
PWC parts can be extremely prone to the exact year and model for the correct part – including some cases of part number changes within one model year. If you have any concerns, please contact us for help in identification. For special order parts, we will request verification of the part number by part chart or ask that you view the part charts to select the part you require. If you have any concerns over the correct selection, please let us know so we can make sure we are ordering the right item. Special order parts are not returnable unless we are at fault.
Damaged items during transit
Should you receive a faulty or damaged product, please contact us immediately and we’ll get back to you with further information.
Returns
Contact us before returning for specific instructions – please provide your Information that is attached to the below sheet. All approved returns are required to be returned to the JetskiJunk warehouse within 21 days from the original purchase. Returned items incur a 15% re-stocking fee. The buyer is responsible for return courier costs and a tracked courier is recommended. JetskiJunk will not be responsible for items lost. Exchange items will be returned freight-free.Refunds
Refunds will be made back to the original Credit Card /Paypal account, or if you paid by direct banking you will need to supply a bank number to make the refund. Refunds are generally processed by our staff once a week. We will notify you once the refund has been made. In the case of refunds to a credit card, the refund may take up to 3 working days to appear on your account.
Download below, Once filled out send back to us at Sales@jetskijunk.co.nz