Frequently Asked Questions
What’s the postage cost?
All orders are shipped for only $8.50 anywhere in NZ. If your order totals more than $199 – your order will be delivered for free. We use couriers to get your order to you quickly with the security of tracking details.
Where is JetSkiJunk based & can I collect?
JetSkiJunk is based in Christchurch, New Zealand. Owned and operated by Kiwi’s. Collection may be possible during week days by special arrangement, please contact us with your request.
Do you have these products in stock?
This is our primary point of difference – we stock our parts and accessories in New Zealand ready to ship to you as soon as you place your order. If the item says IN STOCK, then it should be on our shelf. When a product says “Please Enquire”, we are temporarily out of stock or special order information will be listed. In this case you can email us requesting an e.t.a or use the “Notify me when in stock” button to get an automated email when more are here. Orders arrive every 2 weeks and we try to stock plenty of the high demand items. If the item says Please Enquire you will not be able to please an order without contacting us.
What is your phone number?
JetskiJunk is a web store only and we welcome questions or comments via any of our online methods – direct email, or facebook. If you have a genuine query and an allergy to a keyboard – send us a short email with your phone number and request and we can call you back as soon as we can.
When will I recieve my order?
We try to dispatch all orders the same day (Mon-Fri), obviously during summer we are under considerable pressure and some orders may not go out until the following morning. Once your order has been packed, you will get an automated shipping note with your courier tracking details and estimated delivery time, ie; within 24 hours. Please note that remote and rural home addresses can take an extra 2-3 days for delivery and it is always best to use a business address (for example; John Smith, C/o- Sunny Bay Dairy). If your order is extremely urgent, contact us with your delivery address so we can give you an estimated day/time of arrival, this could come at an extra cost.
I have a Customer Card – where does the voucher code go?
You must go to the “Cart” page and enter the Customer Card or discount code in the VOUCHER box. Some browser versions may not show all page information, if you can’t see the Voucher box please let us know, firstname.lastname@example.org
How do I get a Customer Card?
Once you have made your second purchase, you will receive the Customer Card with your order for use on all future orders*.
I am after a part which isn’t listed on the site – do you have it?
Always check by sending an email. We have many parts in stock which we simply can’t list on the site, ie. thousands of bolts, o-rings, boots, hoses etc. If it is a common/obvious part just send us an email with your description and we’ll let you know price and availability.
If you are after a particular gasket, o-ring or something that is hard to describe or may get confused in translation, use the OEM tab on the top menu and go into the part charts related to your ski. You will need to give us the FULL part number which is under the diagram.
What happens if the items I purchased are the wrong size?
We are happy to exchange these items for the correct size.
How do I order?
Once you have found the item or we have sent you a link to the right item, simply click on the ADD TO CART button beside the product. Then go to the CART page and complete the order by clicking on the next button and filling in address details. It should be simple, just take your time, and don’t rush your computer if it has a slow internet connection – click firmly once and wait! When you have completed the order and it is successful, you will get an automated email to confirm. If you don’t get this, contact us and we can check to see where you got stuck. email@example.com
If the item says PLEASE ENQUIRE you will not be able to order as the product is out of stock – see notes on the item about special order or contact us for next stock due dates.
Can I pay by direct banking? I don’t have a credit card.
Yes. We have 4 payment methods currently, direct banking, Paypal, OXIPAY and credit card/debit card. If no internet method suits, contact us with your area and we will refer you to one of our agents around NZ.